T & Cs

Returns and Refund Policy

Returns

If you receive your items and they don't fit properly, don't worry! We've got you covered! We offer returns on all items (excluding sale items unless faulty)

Our policy lasts 14 days. If 14 days have gone by since the arrival of your purchase, unfortunately we can’t offer you a refund or exchange.

Non-returnable items:
Gift cards
Some health and personal care items including lingerie (bodysuits included). 

To complete your return, we require a receipt or proof of purchase.

For an item to be returned:
- All items must have original tags still attached.
- There must be NO damage to the items (i.e. marks, tears or makeup stains). 
- There must be NO different odours (i.e. perfume, deodorant, smoke etc.) and the item must be unworn and unwashed.
- You must provide us with your order number and the name your order was placed under.
- A return will only be accepted if we are contacted and your return is received within 14 calendar days of you receiving your order.  
- Return postage will be at the customers expense

Refunds

We only accept refunds if an item is deemed damaged or faulty by our team. In which you will be required to pay return shipping and will be reimbursed if you are approved for a refund. 

If we allow you a refund on a change of mind you will be charged a restocking fee of 20% and you will be required to pay return shipping on your order.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

You will be issued store credit for change of mind/incorrect sizingYou will only be refunded via your original payment method for faulty/damaged items. Store credit/refunds will be issued as soon as we receive the returned items in their original condition. 

* Please note -

You will NOT be refunded for the shipping cost of your original order.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at AmyGraceC@outlook.com.

Sale items

There are no refunds or returns on sale items (Includes if you used a discount code) for change of mind/wrong size. All sales during sale periods, using discount codes or on marked down items are final unless the item is deemed damaged/faulty.

If you purchased an item before it went on Sale we cannot offer a refund or compensation for the Sale amount. Sales and discounts are only valid for the duration advertised. This includes if you forget to use the code.

Faulty

If there is an issue with your item and you want to return it, please contact us at amygracec@outlook.com and provide your name, order number and the details of the issue. Once you've received authority to return your order, you can send it straight to us!

Ella es Hermosa
14 Hilda Lane
Tamworth
NSW 2340

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund or replacement.

Shipping


You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are only refundable in the case of a faulty item. If you receive a refund for Change of Mind, a 20% restocking fee will be deducted from your refund amount as well as any postage charges we receive from your return. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

Once any order has been placed, it cannot be cancelled or amended. If you wish to order something else you must place a new order. Once an order is placed and confirmed, it is subject to our returns policy.


Please choose carefully when shopping for your items, loves! And don't hesitate to contact us at amygracec@outlook.com for any questions about items before you purchase

Errors, Inaccuracies and Omissions

Occasionally there may be information on our site that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability.

We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order). 

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

Privacy Statement

What do we do with your information?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

Consent

How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at AmyGraceC@outlook.com

Disclosure 

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

Shopify

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

Payment:
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).

Third Party Services

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.


Links


When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

Security 

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional